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The future looks good

 11 September 2017     Michael J. Knell 

If there’s one take-away from the first annual Retail Sales Professional Awards it is this industry’s future is in pretty good hands. Matthew Fecho, who was named the national award winner and honouree for Western Canada isn’t even 30 years old yet. What’s more, he has no plans to leave his family’s business – the Alberta sleep specialist Mattress Mattress – or the industry anytime soon. This is where he’ll build his career.

The other three are also industry lifers and while we declined to determine the ages of the three ladies who were honoured as the winners – Amanda Bell in British Columbia, Ruth Parkinson in Ontario, and Sylvie Viel in Atlantic Canada – it’s a sure fire bet they aren’t ready to stop serving their customers in the foreseeable future.

The winners of the 2017 edition of the Retail Sales Professional Awards, seen here at the CHFA Gala earlier this year: Ruth Parkinson – Ontario; Sylvie Viel – Atlantic Canada; Amanda Bell – British Columbia; and, Matthew Fecho – Western Canada and National award winner. Their love of being in this industry isn’t the only thing unifying our four RSPA winners. All are customer-centric in their thinking. All are also committed to growing on the job, to learning and to leading the other members of their individual teams.

Participating in the creation and organisation of this program has been has been a distinct pleasure for me and for Home Goods Online. The professionals working on retail floors across this country really are the ones who determine the fate of those behind them in the supply chain. They are the consumer’s first – and I would argue – most important contact with the industry, whether they are purchasing a new sofa group, a bedroom suite, a hybrid mattress and a 36-inch side-by-side refrigerator with all the bells and whistles.

I would also like to salute Brad Geddes, the president of Zucora, whose enthusiasm for the program and his willingness to undertake the responsibilities of being the presenting sponsor didn’t waver throughout the entire process. And I’m delighted and grateful to welcome him back for a second go-round in 2018.

We also owe both the Canadian Home Furnishings Alliance and the organisers of the Canadian Furniture Show a round of thanks and applause for their ongoing support as well.

HGO introduces the first class of RSPA winners in the latest issue of the Merchandiser, which is being published today. To meet them, click here and download our Special Section devoted to them.


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This HGO article was written by:
Michael J. Knell
Michael J. Knell

Michael is the publisher and editor of Home Goods Online. A seasoned business journalist, he has researched and written about the furniture, mattress and major appliance industries in both Canada and the United States for the past three decades.


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Home Goods Online.ca and its accompanying newsletter - HGO This Week - covers the furniture, bedding, appliances, consumer electronics, accessories, lamps and lighting and floor coverings product sectors of the big ticket home goods market in Canada. HGO is also a forum for the dissemination of market research and hard-hitting articles on best practices for Canadian retailers.

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