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Tepperman opens Ancaster

 16 December 2019     Michael J. Knell 

ANCASTER, Ontario – Tepperman’s opened its smallest store in what has become its largest market when it took over what used to be a Sears Home outlet in this suburb of Hamilton and at the fringe of the Greater Toronto Area. The sixth store in the family owned and operated furniture, mattress, appliance and electronics retailer chain cut the ribbon to mark its official opening a few weeks ago.

Designed by Martin Roberts, the U.S. based interior designer who specialises in furniture stores, the 43,000 square foot space was complete renovated from inside to outside with what company president Andrew Tepperman described as “a major focus on customer experience.” He also designed the chain’s store in Kitchener and the scheme forms the template for all Tepperman locations.

The exterior of the new Tepperman’s store in Ancaster, Ontario. Opened a few weeks ago, it’s the sixth store in the chain.The design includes natural lighting via newly added large windows at the front of the building, LED lighting throughout the store, defined pathways for ease of movement throughout the space and for easy access to all departments. It also features a kids’ play area, a welcome centre at the front entrance, a café and a popcorn station.

It’s located at 45 Legend Court in the Ancaster Meadowlands regional power centre.

“We are excited to open another Tepperman’s store in Southwestern Ontario and we believe Ancaster is an ideal market for our brand. This sets the standard for providing customers the latest on-trend furniture styles with unmatched custom capabilities, in-store design services and in-house financing options,” Tepperman said in a statement.

He admits that what Tepperman’s sells may not be unique, but he’s adamant the way they approach the customer is – whether its their commitment to supporting both the community and the environment or to practical matter of being one of few retailers in their category to provide in-house financing to the customer. “We’re one of the last retailers or companies in Canada that still offer in-house credit, which is something unusual,” Andrew Tepperman said in an interview on Global News.

The last new store Tepperman’s opened was in Kitchener in 2016. They also have stores in London, Chatman, Sarnia as well as the flagship in Windsor, Ontario.

A look inside of the Tepperman’s store in Ancaster, Ontario which was designed by Martin Roberts, a U.S. based interior designer who specialises in furniture stores.In that same interview with Global, Andrew Tepperman noted the move into Hamilton was partly one of geography.

“Well, part of it in Windsor [is] we’re landlocked. We can’t go any further that way. And we’ve been slowly moving east over the years,” he said, adding, “Hamilton is very similar to Windsor in terms of manufacturing here: a city of immigrants. So, we were very comfortable with the demographics here and at the same time it’s a sad story, but with Sears Canada closing it opened up this location for us to go.”

The retailer has been in business for 94 years now and the secret to its longevity, according to Noah Tepperman – brother to Andrew and company treasurer – is the family’s business values which put customers and employees ahead of profits. “We’re not owned by an anonymous group of shareholders; we’re not driving towards a share value that’s constantly producing a certain quarterly result or dividends that look like this,” he told Global News.

“Our commitment is first and foremost to our employees, the people who make our business happen and our customers and taking care of those people is always job number one for us. It’s not about just purely a financial bottom line,” he added.

In preparation for the Hamilton launch, the chain set up a pop-up store at the nearby Lime Ridge Mall, were it also recruited its 50 employees.

One of the projects tied to the Ancaster opening was a collaboration with location television station CHCH called Heart of our Home. Local charities were invited to submit stories explaining why they should receive one of three $10,000 grants to help with projects in the Hamilton/Ancaster community.

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This HGO article was written by:
Michael J. Knell
Michael J. Knell

Michael is the publisher and editor of Home Goods Online. A seasoned business journalist, he has researched and written about the furniture, mattress and major appliance industries in both Canada and the United States for the past three decades.

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