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Sunpan launches reserve feature

 17 July 2017     HGO Staff 

TORONTO – Contemporary furniture resource Sunpan Modern Home has added a new reserve feature on its recently unveiled business-to-business e-commerce site.

In a statement, the privately-held distributor noted the new feature allows customers to reserve inventory for any out-of-stock items, adding functionality to the existing e-commerce platform which was launched in June 2016. It can be found at sunpan.com.

The Luther occasional chair from Sunpan Modern Home.While reserving products that are currently in production, the web site also offers an estimated time of arrival to the company’s warehouse, allowing members of the company’s retail network to better co-ordinate receipt of shipments and manage projects. Customers can also choose to have the order ship complete or partially fulfilled based on availability.

“The reserve feature has made our online ordering system that much more flexible, streamlined and efficient both in terms of sales operations, and customer service,” Kat Tsoi, Sunpan’s senior sales executive, said in a statement. “Customers now have online access to purchasing any item in our line, not just the in-stock ones. They no longer need to call or e-mail our staff to purchase a back-ordered item – they can do this on their own schedule when it is most convenient for them. Meanwhile, it frees up our staff’s time to focus on delivery, and improves order accuracy.”

In order to use these features, customers must be registered for an account on sunpan.com. Once registered, customers gain exclusive access to the site’s newest features including the ability to view pricing and live inventory, manage wish lists and projects, and place orders online 24/7.

Based here, Sunpan specialises in the design and manufacturing of transitional and contemporary furnishings. It will show at the upcoming Las Vegas Market in space B700.


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