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SEC’s technology playground

From the HGO Merchandiser

 24 September 2018     Michael J. Knell 

Samsung Electronics Canada (SEC) has opened a 21,000 square foot technology playground in the heart of downtown Toronto, where it places to show off its latest innovations across all its major product categories including major appliances.

The sixth and largest Samsung Experience Store in Canada, it’s located on the south-west corner of Yonge and Dundas Streets, within the north-east entrance of the Eaton Centre in heart of downtown Toronto. The company describes it as “the personification of Samsung retail innovation – providing elevated customer experiences via an open-concept, free flowing space, it is a destination for guests to immerse themselves with the brand no matter what they are interested in.”

The appliance wall is located on the second floor of the new Samsung Experience Store. Everything works as the company intends to hold cooking classes and other events in the space to show-off their latest technological advances.There are two entrances into the store, one at street level for easy access from the bustling Yonge Dundas Square and the other within the shopping centre itself. At entry, visitors walk into a curvaceous two-storey glass pavilion designed to invite discovery. A metal ribbon flows over the exterior and through the entrance canopy, leading visitors to explore the fluid, contemporary and timeless design.

The ground floor features a variety of interactive areas – from an immersive Samsung GearVR virtual reality zone to an interactive Personalization Zone where visitors can add flavour to their mobile device accessories. Nearby sloped counters and service desks display the newest Samsung mobile innovations, from the Galaxy Note8 to a variety of tablets and accessories.

Softly lit swirls sweep across walls and ceilings, encircling a grand curvilinear staircase that leads visitors to the second level, where SEC’s television experience zone – featuring The Frame – and a full-scale test kitchen can be found. The kitchen will be extensively used for live cooking demonstrations and classes. Indeed, the space aims to inspire visitors to the store to be curious and features modular design elements and furniture that enable Samsung to host specialised events, including design workshops, cooking classes and speaker presentations.

“Our new Samsung Experience Store at CF Toronto Eaton Centre is, simply, unlike anything we’ve ever launched before in Canada. From the moment our guests join us, they will experience the Samsung Galaxy Life connected ecosystem. The dynamic and innovative space will bring our guests closer to the Samsung brand and our latest innovation, enabling them to get closer to what they are passionate about and reach their full potential,” Patricia Heath, SEC vice president of retail excellence said in a press release earlier this year announcing its construction.

She noted the space marks a new era of retail excellence for the company’s Canadian operations. The interiors were created by the Toronto-based Quadrangle Architects. “We were thrilled about the potential of this opportunity,” design director George Foussias said. “Our expertise in realising bold retail interiors and technologically-rich environments paired with Samsung’s dedication to innovation allowed us to create a completely immersive environment: a touchpoint for consumers to access and experience the Samsung ecosystem in a brand-new way.”

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TempurPedic Canada
This HGO article was written by:
Michael J. Knell
Michael J. Knell

Michael is the publisher and editor of Home Goods Online. A seasoned business journalist, he has researched and written about the furniture, mattress and major appliance industries in both Canada and the United States for the past three decades.

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Home Goods and its accompanying newsletter - HGO This Week - covers the furniture, bedding, appliances, consumer electronics, accessories, lamps and lighting and floor coverings product sectors of the big ticket home goods market in Canada. HGO is also a forum for the dissemination of market research and hard-hitting articles on best practices for Canadian retailers.

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