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Randall McKay of Daley’s: Lessons from the pandemic

From the HGO Merchandiser

 30 May 2021     Michael J. Knell 

BRIGHTON, Ontario – COVID-19 has been a life altering event. This is now old news but almost everyone agrees it has contained a multitude of teachable moments. So, Home Goods Online approached eight influential independent furniture, mattress and appliance retailers and asked them to share what they’ve learned. They all seem to agree that either despite or because of it, this tragedy has made better human beings and better business people.

Each week for the next four, one of these responses will be highlighted in this space. To read the entire report, check out the Spring 2021 edition of the HGO Merchandiser by clicking here.

I want to thank each of these energetic and thoughtful industry leaders for taking the time to consider the questions and respond fully. Aside from some minor editing to ensure clarity, their answers are presented as submitted. 

Randall McKay, owner,

Daley’s BrandSource Home Furnishings, Fredericton, New Brunswick 

What have you learned from the pandemic, both as a businessperson and as a human being?

The one thing that stands out to me is we needed an interruption in our lives so we could refocus on the important things in life – family and our fellow human beings.

This year in Fredericton there has been a lot more focus on helping the homeless. I found people have been more aware of the plight they face every day. One day, I stopped to give coffee to a lady my wife and I have been made aware of. As I prepared the coffee cup and bag with the cream and sugar (just a few seconds at most) there were two other people bringing her warm clothing, money and food.

Before the pandemic, we all were so busy we didn’t take the time for self and others. In that way, it was good to cause us to change. 

How has it changed your business, your approach to business and how you see its future?

On the business side we are open fewer hours and doing more business. I have learned to be bolder as I go after my goals. People want to support local, as we have done in our purchasing for many years. The support and patience shown to us as we all struggle to find enough inventory to fill orders, has been amazing. We live in a great city.

Related Story: McKay wins ‘worcation’ to LVM

Related Story: LVM trip was ‘amazing’ contest winner says

Daley’s BrandSource Home Furnishings in Fredericton, New Brunswick.


TempurPedic Canada
Stearns & Foster
This HGO article was written by:
Michael J. Knell
Michael J. Knell

Michael is the publisher and editor of Home Goods Online. A seasoned business journalist, he has researched and written about the furniture, mattress and major appliance industries in both Canada and the United States for the past three decades.


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Home Goods Online.ca and its accompanying newsletter - HGO This Week - covers the furniture, bedding, appliances, consumer electronics, accessories, lamps and lighting and floor coverings product sectors of the big ticket home goods market in Canada. HGO is also a forum for the dissemination of market research and hard-hitting articles on best practices for Canadian retailers.

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