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IKEA re-opens stores in Winnipeg, Quebec City and Alberta

 19 May 2020     HGO Staff 

MISSISSAUGA, Ontario – IKEA Canada, this country’s second largest furniture retailer, has re-opened four of its 14 full-sized stores including Winnipeg, Quebec City, Calgary and Edmonton. The company stressed they will operate in compliance with health authority guidelines and have implemented enhanced health and safety measures across the shopping experience and operations to ensure both co-workers and customers feel safe to work and shop.

For the time being, both the restaurant and the children’s play area will remain closed in all stores, although the IKEA Bistro will be open for take-out only.

“As we begin to reopen store locations in certain markets, our top importance continues to be the health and safety of our co-workers, customers and communities,” IKEA Canada chief executive and sustainability officer Michael Ward said in a statement. “We will continue to act in a responsible way and before making any decisions to open our doors, we have taken steps to ensure our health and safety measures are secured.”

IKEA Canada has re-opened four of its 14 full-size stores across the country including those in Winnipeg (pictured above), Edmonton, Calgary and Quebec City.With a focus on physical distancing, preventative hygiene practices and rigorous cleaning and sanitization, new health and safety measures at IKEA stores include:

  • Strict physical distancing guidelines, a minimum of two metres apart, including floor decals for line-ups.
  • Limiting the number of visitors overall and maintaining a strict capacity in select areas. 
  • Frequent sanitization and cleaning of units and surfaces incl. carts (after every use). 
  • Personal protective equipment (PPE) for co-workers. 
  • Separation screens around cash registers and customer service points. 
  • Hand sanitizer throughout and clear information on preventive hygiene methods to minimize the potential risk of infection.
  • Health and safety requirements for co-workers and third-party vendors, including a temperature check when they enter the building.

The company also noted that over the next weeks, customers should be mindful of physical distancing guidelines and limits to the capacity of the store they plan to visit. Ward said they are recommending customers plan their purchase in advance, check stock availability on the web site and consider a non-peak time or later date to shop if the need isn’t immediate. They also suggest touching only product they intend to buy and shopping in groups of two or less. Customers will also be encouraged to pay for their purchases with debit or credit cards as, for the time being, cash will not be accepted.

IKEA Canada will also continue to offer contactless Curbside Click & Collect at all store locations, including those which have reopened as well as online shopping.

“We believe that health and safety is our shared responsibility and we thank our customers for doing their part,” said Ward.

Store hours will vary among the four locations opening on 19 March. All will open at 10am, but closing will vary during the week to either 8pm or 9pm; with Saturdays and Sundays closing at 5pm except in Quebec City, where the store will be closed on Sunday.

The company remaining ten stores across the closed remain closed temporarily. IKEA Canada is the second national home goods retailer to being re-opening. Last week, Sleep Country Canada began re-opening 165 of its 276 stores nationwide.

Related Story: Sleep Country sets reopen plan

Related Story: IKEA commits $2M to communities impacted by COVID-19

Stearns and Foster
Sealy Canada
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Home Goods and its accompanying newsletter - HGO This Week - covers the furniture, bedding, appliances, consumer electronics, accessories, lamps and lighting and floor coverings product sectors of the big ticket home goods market in Canada. HGO is also a forum for the dissemination of market research and hard-hitting articles on best practices for Canadian retailers.

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