IKEA launches 365-day returns
BURLINGTON, Ontario – IKEA Canada has launched a comprehensive 365-day return policy covering almost every product it sells as part of campaign to make the shopping experience more convenient and flexible for the 28 million people who enter its front door each year.
In a statement, the company said the new, no-nonsense policy allows returns for unused product up to one year after purchase. Products including home furnishings – including mattresses (although there are some conditions) – and accessories can be returned to IKEA, either in their original packaging or assembled, allowing customers to test and try at-home for fit, comfort and functionality.
The new policy was first introduced in early fall and has now rolled out to all markets from coast-to-coast, including e-commerce.
“With the new 365-day return policy, we stand behind our range and its quality, while allowing customers more room and time to make the right decisions for their homes,” IKEA Canada customer experience manager Gerard Bos said. “By launching a more flexible return policy, we ensure IKEA continues to be a great place to shop, meeting our customers' needs for convenience in an evolving retail landscape.”
The new return policy is designed to be clear and simple, he continued. “With proof of purchase, customers can return any product, even if it’s assembled, as long as it’s in unused resalable condition. The return policy covers all IKEA products including unexpired food, with no exceptions. Customers will be refunded with the same method as their original payment.”
For more information, customers can view: 365 Days to Change Your Mind Terms and Conditions.
The company, which is the Canadian branch of the global home furnishings giant based in The Netherlands, is in the midst of a decade-long expansion effort the goal of which is to double both its store count and annual sales by 2025. It is seeking to become the consumer’s preferred multi-channel home furnishings retailer by delivering a convenient and enjoyable customer experience whenever and wherever Canadians want to shop.
Recently, IKEA Canada launched TaskRabbit in-home assembly and mounting service in select markets, offering next day assembly at flat rates for time strapped customers.
Currently, it has 14 stores, an e-commerce virtual store, five pick-up and order points and 17 collection points from coast-to-coast. It also says it hosted 95 million visitors to the IKEA.ca web site last year.