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BSH recalls dishwashers

 20 October 2017     HGO Staff 

OTTAWA – In cooperation with Health Canada, BSH Home Appliances has expanded its recall of several models of dishwashers made under the Bosch, Thermador, Gaggenau, Kenmore, Kenmore Elite and Jenn-Air brand names due to a fire hazard relating to their power cords.

In a statement, the company said the dishwashers were manufactured between September 2012 and January 2015.

According to Health Canada, the power cord can overheat which poses a fire hazard although when the recall was issued on October 16, there were no reports of property damage or injury in Canada although BSH received five reports of property damage in the United States. No injuries have been reported.

Approximately 61,000 units of the affected products – which were manufactured in both the U.S. and Germany – were sold in Canada and approximately 408,000 were sold in the United States between January 2013 and May 2015. In Canada, they were sold by an unspecified number of retailers including appliance and specialty retailers, department stores, authorized builder distributors, home improvement stores as well as online.

The dishwashers that are part of the safety recall expansion can be identified by matching the model number and serial number listed in the safety recall notice. The model and serial numbers are located inside the dishwasher either on the top of the dishwasher inner door panel or on the side of the dishwasher panel. To confirm if a dishwasher is included, consumers can visit the brand web site for more information:

Bosch: www.bosch-home.ca  or www.bosch-home.ca/fr
Thermador: www.thermador.ca  or http://fr.thermador.ca/
Gaggenau: www.gaggenau.com/ca/en
Kenmore: www.kenmore.com
Jenn-Air: www.jennair.ca

Consumers can also call the safety recall hotline toll-free at (888) 965-5813 from 8am to 8pm Eastern time EST Monday through Sunday.

BSH has a network of trained service technicians ready to schedule an appointment and replace the power cord at no charge. The repair should take less than one hour.


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