Article adopts contactless delivery
VANCOUVER –Article, the direct-to-consumer furniture specialist based here, has adopted contactless delivery as its default shipping option in response to the ongoing COVID-19 pandemic.
The company recently launched home delivery service to the Greater Toronto Area after opening its first Canadian distribution centre in Vaughan, Ontario.
In a statement, the company said its delivery team will deliver items to the customer’s front door while maintaining a six-foot distance. A signature won’t be required. Instead, the team will photograph the order at the doorstep as proof of delivery.
“A delivery experience that maintains a social distance is what people need right now. We’ve decided to put the health and safety of our customers, our team and community first,” Article founder and chief executive officer Aamir Baig said.
“Being online-only, having our in-house delivery team and strong delivery partners has made us extremely adaptable to the first round of retail challenges brought on by COVID-19. We’re fully operational across the U.S. and Canada, and we’re committed to making sure our customers receive their orders,” he continued.
In cases where multi-tenant buildings are restricting access to non-residents, Article’s team will deliver to the closest point possible. The digital native has also temporarily disabled its in-room set-up service to help ensure the appropriate physical distancing during the delivery.
The company also noted all its delivery trucks are equipped with key sanitary items, including latex gloves and sanitising wipes. The delivery team will use work gloves whenever boxes are handled.
Baig said the company will modify the service as the situation unfolds, as guided by recommendations received from public health authorities and the government.
Related Story: Article opens Toronto warehouse