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Please Update Your HGO Profile

BRIGHTON, Ontario (30 June 2014) – Home Goods Online wants to improve our news delivery service for everyone in Canada’s furniture, mattress, major appliance and consumer electronics industries. So, we’re not only signing on with a new service provider but we’re asking each of our readers to give us a few moments of his or her time to update their individual profile.

Doing so will not only ensure that HGO is in compliance with current federal legislation, but will strengthen our connection with you, the reader.

Click here to update your profile.  It will only take a few moments of your time.

Here at Home Goods Online, our only mission is to keep every member of Canada’s furniture, mattress, major appliance and consumer electronics industries up-to-date on issues of vital importance as well as the news everyone needs to know, regardless of your role: retailer, manufacturer, distributor/importer, sales rep or other industry professional.

Thank you for your help.

Update Your Profile Now
Donald Cooper

Donald CooperDonald Cooper has been both a world-class manufacturer and an award-winning retailer.  Now, as a business speaker and coach he helps business owners and managers throughout the world to rethink, refocus and re-energize their business to create compelling customer value, clarity of purpose and long-term profitability. For more information, or to subscribe to Donald's thought-provoking free business e-newsletter.

 



The power of commitment
ImageMost businesses talk about ‘goals targets, aims and objectives' and it's a mistake. They have sales targets, profit objectives; customer satisfaction goals and they aim to do this and aim to do that. The problem is words like ‘goals, targets, aims and objectives' leave way too much wiggle room for your staff not to perform. We should replace all of those weak, wishy-washy words with one powerful word: commitments.
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Be your customer's wise choice
ImageAre you the ‘wise choice' for your target customers? This simple but profound question is one I've been asking clients for years. If you're not the wise choice, stop whining there's no such thing as customer loyalty and do the work to deserve the loyalty you need and want. Don't expect customers to be stupid, uninformed, gullible or forgiving of your mediocrity. They can get what you sell 50 other places and they know it.
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Take time to think
ImageTo thrive, every business constantly needs new ideas and perspectives. How much time do you set aside for thinking on a regular basis? Just quietly thinking? By doing so, you create a ‘space' for ideas and insights to be born and to grow.
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Beware of the ‘brand' paparazzi
ImageIn the world of celebrities, the paparazzi are those relentless photographers trying to catch famous people doing bad things. Well, now everyone with a smart phone is a potential ‘brand paparazzo waiting to catch you, your staff and your brand on camera messing up.
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Shocking news about employee engagement
ImageAccording to a new global study conducted by the Gallup Organization, organisations with a high level of employee engagement report 22% higher productivity, higher customer retention and three times the operating profit than businesses with low employee engagement.
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Donald Cooper
My Turn!
HGO Merchandiser