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Donald Cooper

Donald CooperDonald Cooper has been both a world-class manufacturer and an award-winning retailer.  Now, as a business speaker and coach he helps business owners and managers throughout the world to rethink, refocus and re-energize their business to create compelling customer value, clarity of purpose and long-term profitability. For more information, or to subscribe to Donald's thought-provoking free business e-newsletter.

 



The straight goods about social media
ImageSocial media is a hot topic these days and will be an important part of your marketing, whether you like it or not. More and more, people will talk about you on social media, which includes Facebook, Twitter and similar sites such as LinkedIn and it's important that you lead or be part of that conversation. I know very little about this subject, so I've asked Randall Craig, one of Canada's leading experts in the field, to help out here. What follows comes from him...
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It's tough to be profitable if your customers aren't
ImageIf you sell business-to-business, it's tough to be profitable especially if most of your customers aren't. If your customers are unprofitable and that can't somehow be fixed, you're in for slow growth, sleepless nights and minimal profitability.
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Seven things to know before spending a penny on advertising
ImageMuch of the money spent on advertising is wasted. Most of it contains the wrong message, is sent to the wrong people, and placed in the wrong media. So, before you spend a penny, here are seven things to know about advertising.
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Technology is changing everything, are you keeping up or falling behind?
ImageTechnology is changing some aspect of every business on earth. Are you leading the way? Or are you falling behind? There are basically three kinds of technology innovation: those changing how we doing things; those replacing us; and, those leading to new products and services. Independent retailers need to understand each one before figuring out how these changes apply to them.
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The simple truth about vision and mission

ImageThere's a great deal of confusion in business today about ‘vision' and ‘mission' and very little understanding of the difference between them. Businesses spend years and tens of thousands of dollars on consultants and "strategic retreats" only to come up with a Vision Statement that isn't worth the paper it's written on but is still proudly hung on the lobby wall. It usually looks something like this and is almost always signed, ‘The Management':

 

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