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Game changers at retail
Other Contributors
Written by Joe Carroll   

ImageI am going to renege on last month's promise that my last column would be my last word on the "Game Changers" - the innovations in manufacturing, retailing and marketing that have been powerful influences on the furniture industry. Indeed, much of their influence can still be felt. Due to the deluge of e-mails I've received in recent weeks suggesting other equally important game changers I feel obligated to put a few more on the record.

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Screw the castle, provide the service
Alixe McRae
Written by Alixe MacRae   

ImageI visited the Sears store in Toronto's Yorkdale Shopping Centre the other day. It was a complete mess; the escalators were not working, there were racks in the aisles and there were curtains strung about hiding the activity. I asked an associate what was going on. He replied "a major renovation."

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Barrymore and the sustainable business model
Donald Cooper
Written by Donald Cooper   
ImageUltimately, no business model is sustainable forever. Granted, some business models are more sustainable than others. To quote Robert Brooks, the founder of Hooters Restaurants, "Good food, cold beer and pretty girls will never go out of style."
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Be your customer's caring coach
Donald Cooper
Written by Donald Cooper   

ImageMany of us, regardless of what business we're in, need to do a better job of understanding our customers. Generally speaking, they're confused, stressed and running out of time and they need our help in solving their lifestyle or business puzzles. They need us to be their ‘caring coach'.

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Will anyone want to buy your business?
Donald Cooper
Written by Donald Cooper   

ImageI've worked with a number of business owners who believed they were building a saleable business. Sadly, what they've now discovered is, after all those years, they were simply buying themselves a job. They've created something nobody wants to buy.

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More game changers
Other Contributors
Written by Joe Carroll   

ImageI don't usually write a ‘Part 2' column but friends throughout the industry - and on both sides of the border - have convinced me there are many other events that have taken place over the past few decades which should also be considered ‘Game Changers'. This is not intended to be a historical essay. I am only going to mention those companies or events that I have witnessed personally in my 40 years in this industry. My comments are purely personal and anecdotal.

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My Turn!
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