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Donald Cooper
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Written by Donald Cooper
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Ultimately, customer ownership is all about creating, delivering and communicating compelling value. Customers demand value and every business promises it. But there's a huge lack of clarity about what value really is. |
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Alixe McRae
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Written by Alixe MacRae
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Many people, especially independent retailers of my acquaintance tend to think of older people as not being the customers that spend money. If that's your view, you could be very, very wrong. |
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