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Special Contributors - Newest Articles
Beware of the ‘brand' paparazzi
Donald Cooper
Written by Donald Cooper   
ImageIn the world of celebrities, the paparazzi are those relentless photographers trying to catch famous people doing bad things. Well, now everyone with a smart phone is a potential ‘brand paparazzo waiting to catch you, your staff and your brand on camera messing up.
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Shocking news about employee engagement
Donald Cooper
Written by Donald Cooper   
ImageAccording to a new global study conducted by the Gallup Organization, organisations with a high level of employee engagement report 22% higher productivity, higher customer retention and three times the operating profit than businesses with low employee engagement.
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Some thoughts about getting out
Donald Cooper
Written by Donald Cooper   
ImageIn spite of all the talk over the years about the importance of having an exit strategy and a succession plan, most business owners have neither. Surveys typically show that only about 10% of businesses have a written succession plan while 38% say they have an informal plan and 52% have no plan at all.
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Make your values clear
Donald Cooper
Written by Donald Cooper   
ImageMost businesses are not clear about their value. They don't know who they are and neither do their target customers. If you can't state your compelling value specifically, clearly and concisely, you're probably an undifferentiated commodity with marginal profitability and a rocky future.
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2015 TCHFM: A good beginning
Other Contributors
Written by Michael J. Knell   
ImageLast week's announcement by the Quebec Furniture Manufacturers Association that it will move the 2015 edition of the Canadian Home Furnishings Market (TCHFM) from its traditional January time slot to June 4 to 7 is an excellent start to what promises to be a long rebuilding process for this country's only national industry event. It's also very much the right place to start.
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HGO: I'm back to work
Other Contributors
Written by Michael J. Knell   
ImageBRIGHTON, Ontario (24 February 2014) - After spending three weeks with my better half and traveling half-way across the world for an all-to-brief visit to the Hawaiian islands, the offices of Home Goods Online have re-opened for business and is once again taking the pulse of the Canadian furniture, mattress and major appliance industries and bringing the results back to you.
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Donald Cooper
My Turn!
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